Institutional statement

The Tax Agency has carried out a process to determine strategic priorities for the coming years. This process has concluded with the approval and publication of the Strategic Plan 2020-2023, a document that is the result of the organization's reflection and analysis work and that covers, among others, the following areas:

• Review of the national and international economic environment and the environment in which the Agency's activities will develop.
• Evaluation of the human and material resources necessary to develop the Plan.
• Analysis of the ethical infrastructure, including a commitment to the formal development of an ethical code addressed to all employees.
• Establishment of strategic objectives to be met within the framework of the Plan, including a set of strategic indicators to measure the evolution of the Agency in the medium term.
• Determination of the main axes of action for the period, which include assistance, prevention and control projects and measures.
• Impact of the Plan by taxpayer profiles and actions and procedures applied by the Agency.
• Alignment of the different planning instruments in such a way that they allow for consistent monitoring of operational objectives and prioritisation of the most relevant actions for the Agency.

Within the framework established by the 2020-2023 Strategic Plan, progress is being made in the development of the organization's various commitments and projects, among which is the strengthening and creation of an ethical infrastructure applicable to the entire organization. This project begins with the approval of an Institutional Declaration by the Agency's Steering Committee, which makes explicit the organization's ethical commitment, which will allow progress towards the consolidation of an ethical infrastructure through the development of a code of principles and conduct applied to the specific characteristics and activities of the Tax Agency.