BOE auction deposits

In the event of an incident in the return of deposits, this must be processed through the BOE Auction Portal. The registered user must access the "My deposits" screen from the "My Profile" option of the Auction Portal, where they can check whether the deposit appears marked with an image that means an error in the return. At the time when such an error occurs in the refund, as indicated in the information panel on the screen itself, the interested party may provide an alternative bank account, provided that it has the same holder as the original, to request the refund of their deposit by transfer.

To do this, you must select the link in the image, which will take you to a new screen where the details of your deposit will appear and you will be asked for the IBAN of the alternative account to request the transfer.

If you go to section 11.2 My deposits in the user manual, you can consult all the information relating to the change of account in the case we have indicated. (User Manual and FAQ.)

If there is any other type of incident, you should contact the BOE Auction Portal.