Table 11. Suggestions and complaints. Comparison 2014-2015
|
BREAKDOWN BY AREAS |
TOTAL 2014 |
TOTAL 2015* |
VARIATION (%) | ||
|---|---|---|---|---|---|
|
TOTAL |
% /Total |
TOTAL |
% /Total |
2015-2014 | |
|
Information and Assistance |
5,860 |
47.84 |
7,626 |
69.95 |
30.14 |
|
Length of time for processing and implementing resolutions |
830 |
6.78 |
988 |
9.06 |
19.04 |
|
Application of regulations |
3,454 |
28.20 |
350 |
3.21 |
-89.87 |
|
Management procedures |
1,420 |
11.59 |
1,198 |
10.99 |
-15.63 |
|
Audit procedures |
30 |
0.24 |
28 |
0.26 |
-6.67 |
|
Tax collection procedures |
654 |
5.34 |
712 |
6.53 |
8.87 |
|
TOTAL |
12,248 |
100 |
10,902 |
100 |
-10.99 |
*Provisional data, pending definitive approval by the Plenary Session of the Council.