On November 22 and 23, the following conferences were held in Barcelona: Clear Tax Communication. An interdisciplinary approach .

The event was jointly organised by the University of Barcelona-Barcelona Provincial Council (UB-DIBA) Chair of Clear Communication Applied to Public Administrations and the research project “The right to understand tax communication. Analysis and clarification of the discourse used in collection procedures”, in which the Collection Department participates in collaboration with the Institute of Fiscal Studies and researchers from various national and international universities.

The Director of the Tax Collection Department, Virginia Muñoz , participated in the sessions in a round table on “Simplification of procedures for the payment of taxes”, in which she had the opportunity to detail the means and channels developed by the Tax Agency to simplify the payment of debts.

The Deputy Director General of Executive Collection, Iván Mesón , who is also a member of the research project, also participated in a round table that described "The process of clarification of the enforcement order", a document from which a textual corpus of tax actions has been constructed that has been analyzed with quantitative and qualitative techniques.

In another round table, related to “Problems and solutions in tax collection procedures”, the State Treasury inspector, Pablo Grande , participated as a member of the research project, in which he had the opportunity to explain various strategies deployed by the Tax Agency to improve the effectiveness and understanding by taxpayers of collection actions.

The aim of the sessions, clear tax communication, is also a commitment of the Tax Agency, included in its Strategic Plan 2020-2023, and which it has recently implemented by modifying up to eight models of communication and notification to the taxpayer that different areas of the Agency use in their most common documents. These reviews, which will be implemented gradually over the coming months, cover more than 3.7 million documents per year.

Among the changes made to the Agency's documents is the new content summary. A new summary of the basic information for each document is now included on the first page of the revised communications and notifications: What the citizen receives, why he receives it, what he should do after receiving it and where he can get help and resolve his doubts.