FAQs

In tax auctions, a deposit is required to bid.

You can make the deposit at any time during the 20-day auction bidding period. However, since the deposit system uses third-party computer systems, it is advisable to make your deposit more than one day before the end date of the auction bidding period.

Auction deposits are made exclusively through the Auction Portal, using an account of which you are the owner or authorized and which belongs to one of the collaborating entities of the Tax Agency's payment gateway, whose list can be consulted at AEAT collaborating entities .

You may use any account belonging to one of the collaborating entities, in which you are the account holder or authorized representative.

Accounts with more than one holder, which require the signature of several people to operate, cannot be used in the Auction Portal to make deposits.

You can make a deposit with an account held by a company, provided that you are an authorized representative on that account. To do this, you must log in with your certificate to the Auction Portal and indicate on the deposit creation screen that the account belongs to a company.

• If you are not the winning bidder and have NOT requested a reserve bid, your deposit will be returned once the auction bidding period ends.
• If you are not the winning bidder and have requested a reservation of bid, your deposit will be returned once the auction is awarded and finalized by the Managing Authority.
• If the auction (or a lot, if the auction has lots for separate allocation) is cancelled by the Managing Authority, your deposit will be returned at the time of cancellation.

The Auction Portal cannot tell you the time frame for the return of your deposit. If you have requested a reserve bid, your deposit will not be returned until the Managing Authority completes the award process and the auction ends. The deadline for the auction to end, and therefore for the return of your deposit, depends on the auction award process.

No. If you have reserved your bid, your deposit cannot be returned by the Portal until the Managing Authority communicates the end of the auction to the Auction Portal. Once the Managing Authority makes this communication, your deposit will be returned and the auction will appear on the Portal with the indication "THE AUCTION HAS BEEN COMPLETED BY THE MANAGING AUTHORITY".

No. The Managing Authority may suspend the auction for a specified period. In this case, all deposits will be retained for the resumption of the auction.

You can check the status of your deposits at any time by accessing the Auction Portal, under the "My Profile" option, in the tab identified as "My Deposits".

In the event of an incident in the return of deposits, this must be processed through the BOE Auction Portal. The registered user must access the "My deposits" screen from the "My Profile" option of the Auction Portal, where they can check whether the deposit appears marked with an image that means an error in the return. At the time when such an error occurs in the refund, as indicated in the information panel on the screen itself, the interested party may provide an alternative bank account, provided that it has the same holder as the original, to request the refund of their deposit by transfer.

To do this, you must select the link enabled in the image, which will take you to a new screen where your deposit details will appear and you will be asked for the IBAN of the alternative account to request the transfer.

If you access section 11.2 My deposits in the user manual you can consult all the information regarding the account change in the case we have indicated. (User Manual and FAQ.)

If it is another type of incident, you should contact the BOE Auction Portal.